Advocacy Recruitment


The Translating & Interpreting Service (TIS) is a charity organisation. The aim of the Service is to work towards bridging the language gap between minority communities and health & social care providers. The Service provides quality face-to-face community interpreting, translation and bilingual advocacy services within the boroughs of Barking & Dagenham, Redbridge and Havering. The Service is accessed by health & social care professionals and directly by the members of the communities. The service is well established and has strong community links.

The organisation is managed and operated by an elected Board of Trustees, a Service Manager who is also the Translating & Interpreting Co-ordinator, Advocacy Development Coordinator, 3 Administrative Assistants and a pool of sessional Interpreters & Translators and Mental Health Advocates.

Mental Health Advocates

Job Summary

  1. To advocate for non-English speaking people from the local black and ethnic minority communities currently using or in need of mental health and social care services.
  2. To promote users� rights to equality and accessibility to mental health provision.
  3. To assist service providers to ensure that mental health services are responsive to black and ethnic minority patients� needs and wishes.

Duties and Responsibilities

  • To take referrals/requests from health & social care agencies, relatives as well as directly from users.
  • To identify users needs together with the relevant agency, advice users on services and treatments available empowering and supporting them to express their own informed opinions and wishes.
  • To follow-up the outcomes e.g. refer/link in/liaise with other agencies for issues of their care, accompany to follow-up consultations
  • To maintain accurate records of users cases and monitoring information.
  • To consult on cases for advice and direction with line manager/or mental health service provider where required. 
  • To assist and support users through complaints where requested and appropriate Work with mental health and social care professionals
  • To assist health providers in understanding any religious and cultural beliefs, practices and traditional and/or personal values specifics to users, which may have implications on the services they receive. (e.g. spiritual needs, gender code of behaviour, cultural dietary requirements, etc.).
  • To interpret to facilitate effective communication with users.
  • To express in a professional manner any discriminatory verbal and non verbal behaviour towards users or their communities.
  • To work in partnership with statutory and other agencies to promote appropriate mental health care, i.e. healthy promotion sessions, assistance in devising leaflets.

Guidance Notes

The application form plays a critical part in the selection process, both in deciding whether you will be short-listed or not, and at the interview. It is therefore important that you complete this form as fully and accurately as possible.

Fill in all sections of the form. Make sure it is clear and read it through carefully to check for any mistakes. Please do not attach CVs or other documents to the form, as these will not be passed to the short-listing panel. Faxed applications will not be accepted.

Personal Section - Make sure that you complete this fully using word processor. This section is for monitoring and will not be passed to the short-listing panel.

Education/Qualifications Section - Make sure you give all the information needed, including dates and subjects. Make clear the level of your examinations e.g., GCSE, GCE or A Level etc., and the grades that you obtained. Please include here any special skills training you may have.

Employment Experience Section - Write here the names and addresses of your present and past employers and the dates they employed you. This section should include any part-time or temporary jobs or voluntary work.

Additional Information Section - This is the most important section. You should state why you want to join the Service in this post and why you are a good candidate. Think carefully about why you are suitable for the post and relate your skills, knowledge and experience to the duties of the post as clearly as possible.


If you would like to apply to join us as a freelance health advocate, please download the application form below and email it to or post it to us.

MHA Job application.doc